Week6 assignment

Resources
Read/review the following resources for this activity:

• Textbook: Chapter 12
• Textbook: Integrative Case 9 Donor Services Department (back of book) 
• File (.pdf): MGT404 Presentation Chapter 12 (supplementary resource in)

Introduction

Case studies are used to foster discussion of concepts from the chapters and to illustrate practices that sometimes go beyond the concepts within a chapter. Use your experiences and opinions to develop firm thoughts regarding the case. 

Activity Instructions

Integrative Case 9 – Write an analysis of Case 9. This should include your thoughts and/or experiences that support your view of the case. 

1.   What is the main issue in this case?

2.   How can the Donor Service Department become more effective?

3.   Describe intergroup conflict in the Donor Service Department?

4.   How could empowerment change the situation at the Donor Service Department?