Week 8 Discussion- Capstone
Cynthia60
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Week8LearningResources-Capstone.docx
Week8DiscussionInstructions-Capstone.docx
Week 8 Discussion
Capstone
Strategies That Solve Problems
Think of problems you have experienced in your professional career or personal life. Perhaps you have worked for an organization with an exceptionally high turnover rate or that had a difficult time acquiring new clients. Maybe you have had to contend with questions about where you wanted to live, such as whether you should rent or own, live downtown or on the outskirts, be close to or far away from family, or be located in this school district or the other one. Problems can range from simple to complex, and occasionally a strategy (or lack of strategy) is to blame. By changing the strategy, the odds of addressing a problem successfully can be increased. In this Discussion, you will explore a company that experienced a problem due to their strategy (or lack thereof) and provide a recommendation for addressing the problem using a strategic approach.
To prepare for this Discussion:
· Using a reputable news source, research a company that is currently experiencing an external problem (e.g., shipping, delivery, support, process, finding customers). Consider ways in which the company’s strategy (or lack of strategy) contributed to the problem.
Post your summary of a strategy to address an organizational performance issue, to include the following:
· Briefly describe the company you located and its external problem. Be sure to include a citation to reference your findings.
· Propose a strategy you would recommend to the company so its leadership could address the external problem.
Week8LearningResources-Capstone.docx
Week 8 Learning Resources
Capstone
Developing a Strategy
Think of some organizations where you have worked or with which you are familiar and consider how the engagement levels are compared among them. Did any of them have extremely high or low levels of engagement from either the employees, customers, or other stakeholders? Most organizations would aim for high levels of engagement, and they will be better equipped to accomplish this through an engagement strategy, which is the concept you will explore through these resources.
· Adobor, H. (2019). Opening up strategy formulation: Benefits, risks, and some suggestionsLinks to an external site. . Business Horizons , 62 (3), 383–393. https://doi.org /10.1016/j.bushor.2019.01.005
· Gruner, R. L. (2021, May 14). 4 strategies to simplify the customer journey . Harvard Business Review Digital Articles , 1–6. http://hbr.org
· Kinni, T. (2021, March 2). Arguing your way to better strategyLinks to an external site. . strategy+business , (103). https://www.strategy-business.com/article/Arguing-your-way-to-better-strategy
· Oberholzer-Gee, F. (2021). Eliminate strategic overload . Harvard Business Review , 99 (3), 88–97. http://hbr.org
· Reddy, N. (2018, February 12). Want a successful business? Build an effective strategy Links to an external site. . Forbes. https://www.forbes.com/sites/forbescoachescouncil/2018/02/12/want-a-successful-business-build-an-effective-strategy/?sh=4debe0a869bf
Internal and External Stakeholder Influence
Have you ever been disappointed by a product you bought or service you used? Maybe you asked yourself, “Have the people making this ever tried it?” Supposing the company behind the product or service wanted to succeed in business, it would benefit them to hear that feedback and use it to update their strategy to make the necessary improvements. By listening and being more responsive to stakeholders—whether they are external (customers, community) or internal (employees), organizations can incorporate more diverse perspectives into their strategy. Using these resources, you will examine the influence of internal and external stakeholders.
· CECP. (2010, August 10). Michael Porter: Creating shared valueLinks to an external site. [Video]. YouTube. https://www.youtube.com/watch?v=z2oS3zk8VA4
· Expert Panel Forbes Communications Council. (2021, June 30). 13 questions executives can use to assess their own communications plans Links to an external site. . Forbes. https://www.forbes.com/sites/forbescommunicationscouncil/2021/06/30/13-questions-executives-can-use-to-assess-their-own-communications-plans/?sh=1e76a31b5f30
· Lofgren, J. (2020, November 16). Diversity isn’t an outcome; it’s a strategy for business success Links to an external site. . Forbes. https://www.forbes.com/sites/forbescoachescouncil/2020/11/16/diversity-isnt-an-outcome-its-a-strategy-for-business-success/?sh=1e5fc09444d5
· Morphy, T. (n.d.). Stakeholder influence .Links to an external site. Stakeholdermap.com. https://www.stakeholdermap.com/stakeholder-influence.html
· Palmer, K. (2020, March 30). How employee diversity benefits the strategic planning process Links to an external site. . Training Industry. https://trainingindustry.com/articles/diversity-equity-and-inclusion/how-employee-diversity-benefits-the-strategic-planning-process/
· Sedmak, J. (2021, March 11). What is stakeholder engagement, and why is it important for strategic planning? Links to an external site. SME Strategy Consulting. https://www.smestrategy.net/blog/stakeholder-engagement-management-for-strategic-planning
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