Week 6 Group Project

Create a flowchart of the current process. You can use MS Visio or  other tool with which you are comfortable.  Use your textbook as a guide  (the opening Global Company Profile in Chapter 7 includes an example of  a flowchart).  

2.   Answer the following questions and identify specifically where in the process there is a failure:

• Is the process designed to achieve a competitive advantage in terms of differentiation, response, or low cost?
• Does the process eliminate steps that do not add value?
• Does the process maximize customer value as perceived by the customer?
• Will the process win orders?

3.   Redesign the process to bring about improvements in performance.  Create another flowchart to illustrate the new process.  

4.   Write a short summary of how and where you improved the process.