Week 5 Discussion 2 Customers

Week 5 Discussion 2 Customers

Organizations produce outputs that are consumed by customers. Because customers are vital to the organization’s survival, it is important for managers to correctly identify customers and promote organizational strategies to respond to their needs. Discuss two operations management techniques that have been adopted by managers in an effort to attract customers with improved products. In which industries may those techniques be best utilized? Respond to at least two of your classmates’ postings.