Week 5 Discussion

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Read the Article, "Five Basic Skills Your Customer Service Representative Cannot Live Without."  https://www.ihdservicedesk.com/maximize-customer-service-blog/bid/75911/5-Basic-Skills-Your-Customer-Service-Reps-Cannot-Live-Without

Comment on the skills indicated in the article. Are there skills that are left off of this list that you think would be important for a customer service representative to have?

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    phyllis young
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