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In referring to IaaS, Jamsa (2013) noted it is "expensive and staff-intensive"  to operate a data center. The author mentioned five capabilites that must be utilized. 

In 350 to 450 words, list each capability as a level 1 heading and IN YOUR OWN words, state why each is important to a cloud service provider and its clients. What if these capabilities are missing?

Ensure you use proper APA 7 formatting.