Visit a restaurant, retail and/or entertainment operation of your choosing and conduct a Secret Shopper Analysis of the service received.

Companies often hire Secret Shoppers (sometimes referred to as Mystery Shoppers) to assess their service delivery and determine how to better serve their customers. For this assignment, you will visit a restaurant, retail and/or entertainment operation of your choosing and conduct a Secret Shopper Analysis of the service received. 

What you will submit a completed worksheet that amounts to at least three pages of related details and reflections. 

Please keep in mind that you may need to make changes to the sample worksheet depending on the kind of business you select. 

Worksheet to complete is attached, as well as related readings provided by professor and grading criteria.