Verbal communication skills

Imagine you are a communications specialist for a retail business providing both in-person and online customer service. Your corporation wants to explore the validity of current and new verbal communication tools and practices. You have been tasked with developing a presentation for the CEO, CIO, and COO to explore these tools and practices and recommend how the business should move forward with its customer support offerings.

Create a 15- to 18-slide narrated PowerPoint presentation in which you do the following:

• Research the impacts of artificial intelligence on virtual-physical reality workplace interactions.
• Discuss how verbal communications in cyber interactions are emerging with the introduction and refinement of artificial intelligence tools, applications, and other systems.
• Analyze the importance of verbal communication in cyber interactions.
• Analyze the impact, pros, and cons of 2 past (before 2020) tools or practices.
• Analyze the impact, pros, and cons of 2 present tools or practices.
• Analyze the impact, pros, and cons of 2 future (2030 and beyond) tools or practices.
• Recommend a tool or practice the retail business should use for its customer support moving forward.
• Discuss the potential financial costs of your recommendation.
• Discuss the potential psychological impact of your recommendation on customers.

Include an introduction, table of contents, conclusion, and references.

Review the following resources for assistance with creating your presentation:

• “How to Make a Presentation” (Transcript) from University of Phoenix.
• “Record a Presentation” from Microsoft

Cite at least 6 sources to support your assignment.

Format the sources according to APA guidelines.