two Essay question from Operational Excellence **References required** No Plagarism **

1.Do some independent research on Nicholas Carr (the author of 

"IT Doesn't Matter') and explain his current position on the 

ability of IT to provide competitive advantage (chapter 7)

2.Review the return policies at your favorite retailer, then answer 

this question. What information systems do you think would 

need to be in place to support their return policy? (chapter 8)

Need 350 to 400 words

**References required** No Plagarism **

Text book :information systems business and beyond