two class question

please answer this in a minimal of 2 paragraphs. 

class #1  marketing and branding 

How can you use social media to humanize your brand and pull your customers in? What can you do to make interacting with your customers on social media fun? Do your customers often conduct searches on mobile? How can you capitalize on these micro-moments on their devices? 

please answer this in a minimal of 2 paragraphs. 

class#2  law and ethics class 

What type of agreements do you, or will you use at your business? Did you create an operating agreement when you first started or will you? What about non-disclosures? Have you utilized, or will you utilize any? Why is it important to get these forms in place before your business gets off the ground?