Total Quality Management 8

 One issue at the Cook County Courthouse that could benefit from quality improvement is invoice processing and how long it takes vendors to get paid. Cook County uses Net 60 payment terms, while many private companies operate under Net 30. Even with the longer payment terms, vendors still agree to work with Cook County because government work is stable and reliable. The problem is that there are extra delays in the process, like checks only being cut twice a week and payments being sent through regular mail. These delays often push payments past the expected timeline and create problems for vendors, especially smaller businesses that depend on timely payments to manage their cash flow and day-to-day expenses. 

see attached.