Total quality management

Task1 :Evaluate critically, select and apply any 5 TQM tools on to the selected organization quality process and discuss the results. Your answer for each TQM tool discussion should include illustrative diagrams, quantitative analysis and discussions. Provide relevant literature references in your discussions.

task2: Critically analyze and discuss Cost of Quality aspects with reference to the selected organization. Evaluate and discuss / recommend cost of quality reporting system. Provide relevant literature references in your discussions