Total Quality Management
Smith200
Total quality management (TQM) consists of organization-wide efforts to install and make permanent a climate in which an organization continuously improves its ability to deliver high-quality products and services to customers. While there is no widely agreed-upon approach, TQM efforts typically draw heavily on the previously developed tools and techniques of quality control.
Conduct your own research and discuss with the group the following:
1. Why is TQM important in organizations?
2. What are key principles of quality management?
7 years ago
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