Topic 5 DQ 1

What role does effective interpersonal communication play within organizations?

Organizational Behavior Read Chapters 10 and 11 in Organizational Behavior. http://gcumedia.com/digital-resources/wiley/2013/organizational-behavior_ebook_13e.php

West Coast Transit Case Study Read the “West Coast Transit Case Study” in preparation for the assignment for this topic. MGT-420-RS-West Coast Transit Case Study.docx