Topic 1 DQ3 Response

Topic 1 DQ3 

Response to Kendra Kimble-Moore

After reviewing the GCU Resources: Counseling and Social Work and Zoom Access materials, I have no concerns about using or navigating Zoom or engaging with individuals in a virtual setting.  While working with the Department of Public Social Services as an Employment Services Counselor, my primary role was to facilitate job-readiness workshops on topics including interviewing skills, resume writing, interpersonal skills (including conflict resolution), and self-development.

 Usually, these workshops are conducted in person; however, the pandemic prompted us to rethink how we would provide this service to our customers. Our department was introduced to Zoom, and I was tasked with updating the curriculum to be Zoom “friendly” and teaching our staff how to connect and engage our customers via Zoom meetings. This transition was successful; the system was highly user-friendly, and customers adapted well. Although we encountered connectivity issues, we conducted troubleshooting through trial and error.  

It is reassuring to know that the GCU Zoom Resources: Counseling and Social Work page provides links to Zoom support for troubleshooting, with a reminder to contact Zoom, not GCU Technical Support, for assistance (GCU Zoom Resources, 2025).

Grand Canyon University. (2025). Zoom resources: counseling and social work.

GCU Zoom Resources-Counseling and Social Work.docx