Therapeutic Communication

Therapeutic communication is the foundation of mental health nursing.  It is how mental health nurses build therapeutic rapport.  Watch the video below and answer each question that follows it. 

https://youtu.be/W1RY_72O_LQ

1.)  What forms of verbal and nonverbal communication did the nurse use incorrectly? 

2.)  What would you do differently? 

3.)  How does therapeutic communication affect patient care? 

MUST HAVE at least one scholarly article, APA FORMAT, NO GRAMMAR ERRORS and reference