team management

Communication and Team Decision Making

Part 1: Sharpening the Team Mind: Communication and Collective Intelligence

A.    List and describe the biases in team communication found at the beginning of Chapter 6 in the textbook. Give an example from your own experience of each of these biases. (describe the situation and the outcome)  

B.      Revisit communication failure examples in Exhibit 6-1. Identify the possible causes of communication or decision-making failure in each example, and, drawing on the information presented in the chapter, discuss measures that might have prevented problems from arising within each team’s communication system.

Part 2: Team Decision-Making: Pitfalls and Solutions

A.    Define group think. What are the key symptoms of groupthink? 

B.    Do you think that individuals or groups are better decision-makers? Justify your choice. In what situations would individuals be more effective decision-makers than groups, and in what situations would groups be better than individuals?