study question

each one needs to be 150-200 words with atleast 1-2 ref each

1)Understanding the complexities of administration enterprise, discuss   how an uncaring or unprepared administrator can cripple business   operations or customer interactions by "just following orders of policy."

2)Discuss the ethics of implementing policy that you know will cause   harm to users or customers. How can policies be updated to be relevant   as the technology landscape changes? Explain.