Soft Skills and Effective Human Behavior in Organizations

 Quiz 1 – Soft Skills

 1. Emotional intelligence is the ability to: (a) Determine which difficult people we should avoid at work (b)Identify your emotions and the emotions of others and respond appropriately (c) Ignore conflict (d)Resolve issues by telling other people to mind their own business

 2. Interpersonal skills are:  (a) how we communicate and interact with others  (b) how we decide on gifts for people  (c) skills that make us good students  (d) how we develop our skills