SMGT 632 : Written Assignment 4: Customer Service and Retention Plan

Written Assignment 4 requires students to use the skills gain in Module/Week 4 to create a customer service and retention plan for a sport or entertainment organization in about 1000 words.

• The opening paragraph should introduce the topic and share the established research on which the concepts of the assignment are based.
• What is customer service
• Why it is important
• What do the experts recommend the content to be
• Each assignment should have:
• An opening paragraph introducing the topic to be discussed.
• Supporting paragraphs with citations from academic research.
  • Consider grouping like-items together in paragraphs and support the paragraph with academic information from research.
• Closing paragraph which ties back into the opening and summarizes the assignment.
• Support ideas for the plan with academic research from the Liberty library especially journals. Review document on Academic Research by following this path:
• Course Content > Professor Powell Specific Course Information > Gathering Information
• Review the rubric for the assignment before beginning the writing so you have clear guidelines for the expectations.
  • Course Content > Assignment Instructions > Written Assignments
• Write in APA format for citations, references, and title page.
  • Course Content > Professor Powell Specific Course Information > various documents
• Looking for quality graduate-level writing with strong sentences and strong paragraphs.
• These assignments are best supported with around three references.
• Please make sure to write in paragraph format, do not number or bullet the items presented.

Submit Written Assignment 4: Customer Service and Retention Plan by 11:59 p.m. (ET) on Sunday.