Six Sigma

Green Belt Project – The Define Phase

1. Complete a Project Charter with all of the required Information.
   1. Please write the Problem Statement:
   2. Please write the Goal Statement utilizing S.M.A.R.T. objectives (Specific, Measureable, Attainable, Relevant and Time Bound):
   3. What is in Scope? What is out of Scope?
   4. Who are Key Stakeholders?
   5. What are key Milestones?
2. Please complete a High Level “As Is” Process Map.
3. Please create a SIPOC of the process based on the information that you know. Feel free to use your imagination for this.
   1. Describe methods for collecting Voice of the Customer. (SEE APPENDIX A for VOC).
4. Please create an Affinity Diagram or List based on VOC so you can identify Customer “NEEDS” for CTQ Tree.
5. Please create a Critical to Quality Tree utilizing the Voice of the Customer. Identify the Needs, Drivers and Requirements or Metric to needed to meet these needs.