Should be limited to two (2) single-spaced pages but more than one page. The summary should focus on recommending a specific course of action to upper management. What should management have done and what should they do?

Should be limited to two (2) single-spaced pages but more than one page. The summary should focus on recommending a specific course of action to upper management. What should management have done and what should they do?

Outside research is heavily encouraged.