Service Management Improvement Plan

Evaluate an American based service provider and customer experiences for a selected business. 

Research the type(s) of service, type(s) of customers, use of technology, organizational structure, and delivery processes for the business.

Select one area of opportunity and develop a 700- to 1,050-word service management improvement plan that includes the following:

• A description of the company
• A description of the area of opportunity
• An analysis of potential solutions to address service management needs
• A comparison of the business with other businesses in the same sector that outlines competitive advantages in the area of opportunity as a result of implementing this solution

Use process improvement techniques that are relevant to the industry of concern and the area/service that you are trying to improve.

Format your paper according to APA guidelines.