Service Level Agreements and Quality of Service Evaluation

Determine the necessary Service Level Agreements (SLA) needed from your carrier services, along with the quality of service expectations required. Consider how the SLA will affect business and how you will measure performance against the SLA.

Complete the following sections of the final report this week, which must be 1.5 to 2 pages:

• Determine appropriate protocols to ensure needed quality of service, which will allow for needed priorities in the organization.
• Identify and describe the use of tools for measuring quality of service.
• Identify terms that must be included in the service-level agreement to ensure quality of service is maintained.

Format your paper consistent with APA guidelines. A minimum of two outside academic references are required, in addition to using course texts and websites.