select one of your worst quality (product or service) experiences

Problem: Select one of your worst quality (product or service) experiences.

Solution: Armed with your knowledge of Quality Management, what would you do to fix that problem ?

Assignment:

1.Briefly describe the experience ~100 words (address who, what, when, where, and impact)

2.Describe your proposed fix using SMART terms ~300 words

3. Total words allowed: 400

Other:

Total words allowed:500

Submit via BB

Writing style should be a formal style to address a CEO and Board. e.g. don’t use “I was frustrated because..., or “I would...”

Requirements: 500 words

 The assignment doesn't specifically says that but in questions he points "Armed with your knowledge of Quality Management