SCM

Question 1: Describe two or three examples of a supply chain disruption in logistics. How would a company mitigate risk in each case?

Question 2: Why is Customer Relationship Management important? Provide examples of how CRM can add value to both customers and suppliers.

Question 3: Hotels, hospitals, and restaurants are all service based industries. Choose one and explain how supply chain management principles apply.

Question 4: Select a product from one company. Which dimension of service quality is most important, and why?