Scholarly Activity

Chapter 12: Organizational

Communication

“Thin-Slicing” a Conversation

• First minutes are behavior “thin slices”

– Predictive of eventual impressions

• Some aspects judged accurately after 5

seconds

– Others need more time

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What Is Organizational

Communication? (1 of 3)

• Organizational communication

– Important in negotiation

– Relates to job performance and satisfaction

– Ties organizations together

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What Is Organizational

Communication? (2 of 3)

• The Communication Process

– Shannon-Weaver model of communication

– Sender

– Encoding

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What Is Organizational

Communication? (3 of 3)

• The Communication Process

– The channel

– Decoding

– The receiver

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Barriers to Effective

Communication (1 of 4)

• Communication Apprehension

– Definition

– Impacts on organizational behavior

– Self-awareness and assertiveness training

may help

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Barriers to Effective

Communication (2 of 4)

• Language

– Words may have different meanings to others

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Barriers to Effective

Communication (3 of 4)

• Active Listening

– Definition

– Components

– Mindfulness

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Barriers to Effective

Communication (4 of 4)

• Active Listening

– Sales tool

– Tool of effective managers

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Communication Networks (1 of 5)

– Wheel network

– Circle network

– All-channel (or star) network

– Chain network

– Y-pattern network Scandura, Essentials of Organizational Behavior, 3e. © SAGE Publications, 2020. 10

Communication Networks (2 of 5)

• Communication networks help applicants

learn of job opportunities

– “Strength of weak ties thesis”

– Importance of weak ties

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Communication Networks (3 of 5)

• Communication Flows in Organizations

– External communication

– Internal communication

– Employees are organizational stakeholders

– “Integrated communications”

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Communication Networks (4 of 5)

• Communication Flows in Organizations

– Upward communication

– Downward communication

– Lateral communication

– Followers’ reputations relate to ideas and organizational goals

– Why upward communication is essential for leaders

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Communication Networks (5 of 5)

• The Grapevine

– Definition

– Motivators for grapevine communication

– How rumors may be destructive

– Why Internet grapevine behavior occurs

– Social benefits of gossiping

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Electronic Communication (1 of 5)

• Email

– Primary mode of organizational

communication

– Netiquette

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Electronic Communication (2 of 5)

• Email

– Amount of email positively related to

performance

– Off-hours emails are stressful

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Electronic Communication (3 of 5)

• Text Messages

– Likely from mobile devices

– Grammar is important for business

communications

– Smartphone breaks increases employee well-

being

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Electronic Communication (4 of 5)

• Social Networking

– May contribute to power development

– Blogs can promote an organization

– Cyberslacking

– Employee social media guidelines

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Electronic Communication (5 of 5)

• Videoconferencing

– Essential for large organizations with

employees not local

– Advantages

– Makes global communication possible

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Cross-Cultural Communication (1 of 2)

• Intercultural communication

• Differences in communication styles

– Examples

– What mismatches in styles may cause

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Cross-Cultural Communication (2 of 2)

• Perceptions affect intercultural

communication

• Levels of differences on which it may falter

• Nonverbal communication and gestures

also vary

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Nonverbal Communication (1 of 4)

• Definition of nonverbal communication

– Includes

– Percentage of understanding in conversation

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Nonverbal Communication (2 of 4)

• Nonverbally communicated information

– Display of personal attributes

– Establishment of dominance and hierarchy

– Promotion of social functioning

– Fostering high-quality relationships

– Display of emotions

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Nonverbal Communication (3 of 4)

• Silence

– Intentional withholding of meaningful

information

– Those more likely to withhold information

– Why climates of silence emerge

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Nonverbal Communication (4 of 4)

• Silence

– What silence causes

– May enable corruption

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