Scenario

Sleep Tight Inn Scenario:

The Sleep Tight Resort and Conference Center of Albuquerque, N.M.  has a staff of over 300 full time employees and 100 seasonal employees  in 10 different job categories. For the past twenty-five years the  resort has been run by the Clause family. The Clause family has had  experience in running several small motels and were very knowledgeable  of the industry. However, while they tried to treat the employees  fairly, Mimi Clause, the Manager, knew nothing of proper HR practices  and tended to make arbitrary decisions. She left many of the HR  decisions to the employment department which consisted of a secretary  and an employment supervisor who had been a secretary for Mimi's mother.  Eighteen months ago, the family decided to hire Frank Jones as the new  Manager of the resort.

After evaluating the current operations, Frank Jones, decided that  the Resort was in fairly good shape except for the lack of standardized  Human Resource practices. Very little information existed to support any  of the past employment decisions, especially in the area of selection.  Although Jones does not have any direct experience in HR, he had taken  several courses in HRM while in college.

In the last eighteen months, Jones has encountered several problems. He would like you to:

Complete the questions below and be sure to  

• Fully answer each question
• Include bullet point recommendations
• Provide at least a one page long document for each question
• Include at least one outside source

Evaluate the situation and identify the problem

Include short bullet point recommendations for each 

Questions:

Mr. Jones needs you to create a selection system. You know  before you start this process, you will need to identify the basic WRCs  of the job(s). Choose one of the following jobs at the  Sleep Tight Inn: front office customer service representative, front  office supervisor, or housekeeper. Then answer the following:

2a. Select a method of job analysis and design a form for how the method yields WRCs.

2b. Identify 3 sample WRCs for either front office customer service representative, front office supervisor, or housekeeper.