Revamping my resume

TN

Toni-Ann Nelson

Professional Summary

Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. I am committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Rehability Care - Medical Scribe New York, NY 08/2019 - 11/2021

Kmart - Customer Service Representative Team Lead The Bronx, NY 07/2018 - 09/2019

Allen Healthcare - Home Health Aide Provider Bronx, NY 10/2015 - 07/2018

Accompanied physicians through day in fast-paced, stressful environments.

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Documented complete information about examinations, treatment plans, lab results and other details directly into charts.

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Charted patient encounters by recording information such as diagnosis, treatments and prescriptions.

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Handled day-to-day customer contact via phones, faxes, and emails.● Provided primary customer support to internal and external customers.● Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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Assisted patients with dressing, grooming, and feeding needs, helping to overcome and adapt to mobility restrictions.

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Monitored progress and documented patient health status changes to keep the care team updated.

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Facilitated calls to and from field staff to resolve issues and address concerns.

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[email protected]

(646) 875-6070

Hamden, CT 06514

Education

Monroe College The Bronx, NY Associate of Science: Health Services, Medical Administration

Dean's List Cum Laude● Dean's List Magna Cumme Laude●

Skills

Understanding customer needs● Team Management● Cash Register Operations● Patient Care Recordkeeping● Vitals Monitoring and Documentation● Performance Assessment● Issue and Complaint Resolution●