Retail Internet Business (Organizing Customer Feedback)

1. A difficult problem that web stores have is organizing user generated  content, like feedback discussion groups about products or services on  your site.  Discuss the best ways to include customer feedback into the  organization of your site. .

2.  How are companies today using data  analytics to “hear” customers when there are 1000s of comments to sift  through? Use the Internet to see if you can come up with any examples. 

2.5 pages with questions inserted in paper. (Due Nov 12, 2019 6pm est)