reflection paper

case ： https://www.cnn.com/2017/04/10/travel/passenger-removed-united-flight-trnd/index.html 

 A Different Course of Action: imagine that your team was leading the organization at the time of the event. What would you have done differently to (a) respond to and (b) prevent the controversy? (2 paragraphs) ● You should support your analysis and recommendations with evidence from the course materials (e.g., specific topics, slides, and/or readings from class) ● You should reference/cite at least 8 course topics (e.g., articles, slides, videos/podcasts) ● Cite these concepts (parenthetically and in a Works Cited) and make them bold in your paper