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Module 8: Relationships, Feedback, and Conflict

The supervisory relationship is one of the most critical connections in the career of a behavior analyst. Cultivating and growing these relationships is often et of skills that supervisors take for granted; however, research has indicated the importance of positive supervisory relationships repeatedly. In this lesson, strategies for creating effective relationships with supervisees/trainees are shared, including developing positive rapport, embracing culture in the supervisory process, and delivering high-quality, functional feedback to enhance performance. With the understanding that we often will end up in disagreements with supervisees/trainees (or be responsible for moderating disagreements between employees), this course will also provide strategies to prevent conflicts in organizations, and a process for handling them when conflict inevitably occurs.

 

IMPORTANT: This module consists of two parts, 8-1 and 8-2. It is slightly longer than previous modules, and includes 2 quizzes. Module 9, in turn, will be shortened to compensate for the extra time spent during this module.

 

Tasks to Prepare Before Class:

· Curry, S. M., Gravina, N. E., Sleiman, A. A., & Richard, E. (2019). The effects of engaging in rapport-building behaviors on productivity and discretionary effort.  Journal of Organizational Behavior Management

· Fong, E. H., Catagnus, R. M., Brodhead, M. T., Quigley, S., & Field, S. (2016). Developing the cultural awareness skills of behavior analysts.  Behavior Analysis in Practice.

· Ehrlich, R. J., Nosik, M. R., Carr, J. E., & Wine, B. (2020). Teaching Employees How to Receive Feedback: A Preliminary Investigation.  Journal of Organizational Behavior Management

· Watch the  Module 8-1 Lecture (1 hours, 40 minutes)

· Watch the  Module 8-2 Lecture (1 hour, 12 minutes)