Queue Problem

In this analysis, we will examine queuing theory and apply it to wait times at a call center.

Review the discussion and sample problem.

• Srivastava, T. (2016). Operational analytics case study for freshers: Call center optimization (Links to an external site.). Analytics Vidhya. Retrieved from https://www.analyticsvidhya.com/blog/2016/04/operational-analytics-case-study-freshers-call-center-optimization/

Now we will perform an optimization using the same methodology but with different values. Use the values below call_center [Excel file] attached and perform the optimization.

1. You need to submit your work in two parts, the Excel spreadsheet with the queuing model developed. 

2. You also need to submit a word document with a one-page summary of your findings. The word document should be formatted for APA style, so you need a cover page, your work should be double spaced and a reference page. Any resources used should be cited within your summary.