Questions

  

Please include original questions with answers ... no special format... 130 word min 150 max per question...

1. Chick fil-A is always a great example for great customer service. Employees are receiving a lot of customer service training. The owner of the ones in my town has even given a customer service presentation at my college for faculty and staff. I will post a link below 

https://www.sas.com/en_us/insights/articles/marketing/a-lesson-in-customer-service-from-chick-fil-a.html

Class, please feel free to comment.

Reference

SAS (n.d.).  A lesson in customer service from Chick-fil-A President Dan Cathy.

Retrieved from https://www.sas.com/en_us/insights/articles/marketing/a-lesson-in-customer-service-from-chick-fil-a.html

 
 

 
 

2. how ethical are today's employees?  I am asking this since there are always discussions how employees have changed regarding their work ethic, being loyal to their employers, and the whole attitude of ethics.  

Ethical and hard working employees are creating a great work environment and culture, Obviously, it is very important how ethical top management is/appears in order for all other employees to be ethical - leading by example! 

Class, what are your thoughts?

 
 

3. Who are some of the parties that will receive the communications of changes to a strategic plan