Quality Program in a Healtcare Facilty

APA Style  minimum of 5  pages on the development and implementation of a quality program in a health care facility.  Ideas to include in the paper are the benefits of a quality and safety program; quality indicators that should be documented; patient and family engagement; is quality a duty; preventing harm;and developing a patient culture of safety.  

minimum of 4 references that are no older than 2013. 

Thank you