Quality Management and Continuous Improvement

You are now ready to present a process improvement to hotel management in the areas of focus (check-in, checkout, and hotel offerings).

Individual Portion

Complete the following:

• Using process mapping and reviewing the information here, present the new processes for check-in and checkout to management.
• Pick 1 hotel offering and write a new process map for it. Along with charts, give a detailed explanation of the new process and where such improvement will benefit the hotel and increase customer satisfaction. Be sure to include all costs, resources, and management functions.
• Using the data gathered for check-in and checkout under your new process, present control charts that demonstrate the new process performance to management.