Quality Improvement Methods Class

In two or three paragraphs (total), answer the following questions:

a. Discuss how parts of a health care system are interconnected.

b. Think about the area of health care you currently work in or your area of interest. Identify one activity a manager in this area does to advance organizational excellence in each of the following Baldrige framework categories:
1. Strategy
2. Customers
3. Workforce
4. Operations

Examples of what healthcare recipients of the Baldrige National Quality Award have done in these areas can be found online at www.nist.gov/baldrige