QSO 340 Module Four Case Scenario Guidelines and Rubric Overview

 

QSO 340 Module Four Case Scenario Guidelines and Rubric

Overview

One important project planning activity is to create a communication plan that helps establish clear and efficient lines of communication. In this assignment, you will create a communication plan for the XYZ Business Workflow project.

Directions

Create a communication plan for the XYZ Business Workflow software development project team. Use the scenario and project information from Project One, including the project plan documents you have created, to inform your communication plan.

Specifically, you must address the following rubric criteria:

• Show a clear communication channel that demonstrates the flow of information between the members of the project team, project manager, and other project stakeholders.
  • This should be a diagram that illustrates the flow of communication for the project. This is a visual representation of that flow.
• Describe the scope of communication by explaining the type of information that should be shared by and with all stakeholders associated with the project, including the frequency, level of detail, and recommended response time for different types of information.
  • This would be best represented in a chart or a table format.
• Outline the methods or techniques of communication for key pieces of information with examples as needed; list communication technologies to use where relevant.
  • The team should use the methods based on the type of information they need to share.
  • You may include this information in the table you created for the scope of communication.
• Describe expectations for specific communication processes, such as status meetings, the escalation process, project progress, and so on.
• Include the sender, recipients, or participants in the processes and list the method and frequency of these communication processes.

For your response, you can draw on the course material, your experience, and research.

What to Submit

Submit a single Word document of 2 to 4 pages containing the communication plan.

Module Four Case Scenario Rubric

CriteriaExceeds ExpectationsMeets ExpectationsPartially Meets ExpectationsDoes Not Meet ExpectationsValueCommunication ChannelN/AShows a clear communication channel that demonstrates the flow of information between members of the project team, project manager, and other project stakeholders (100%)Shows a clear communication channel but with errors or omissions; areas for improvement may include a few missing or incorrect lines of communication (55%)Does not show a clear communication channel (0%)25Scope of CommunicationExceeds expectations in an exceptionally clear, insightful, sophisticated, or creative manner (100%)Describes the scope of communication by explaining the type of information that should be shared by and with all stakeholders associated with the project, including the frequency, level of detail, and recommended response time for different types of information (85%)Describes the scope of communication by explaining the type of information that should be shared by and with all stakeholders associated with the project, but the response is lacking detail or clarity or does not include the frequency and response time (55%)Does not describe the scope of communication (0%)25Methods of CommunicationExceeds expectations in an exceptionally clear, insightful, sophisticated, or creative manner (100%)Outlines the methods or techniques of communication for key pieces of information with examples as needed; lists communication technologies to use where relevant (85%)Outlines the methods or techniques of communication for key pieces of information but with errors or omissions (55%)Does not outline the methods or techniques of communication for key pieces of information (0%)20Specific Communication ProcessesExceeds expectations in an exceptionally clear, insightful, sophisticated, or creative manner (100%)Describes expectations for special communication processes such as status meetings, the escalation process, project progress, and so on; includes sender, recipients, or participants in the processes; lists the method and frequency of these communication processes (85%)Describes expectations for special communication processes such as status meetings, the escalation process, or project progress but with errors or omissions (55%)Does not describe expectations for special communication processes such as status meetings, the escalation process, or project progress (0%)20Clear CommunicationExceeds expectations with an intentional use of language that promotes a thorough understanding (100%)Consistently and effectively communicates in an organized way to a specific audience (85%)Shows progress toward meeting expectations, but communication is inconsistent or ineffective in a way that negatively impacts understanding (55%)Shows no evidence of consistent, effective, or organized communication (0%)10Total:100%