PSYC U3 IP

1,200 Words

Emotional intelligence (EI) is the concept of identifying, assessing, and developing an awareness of emotions to enhance social relationships. Do a keyword search on the Internet and in the CTU online library on emotional intelligence, and read a few articles on the subject. Based on your research, think about whether EI is a requirement of effective leadership. 

To complete this section of your Action Plan, include the following:

• Identify a      crisis scenario. Create a role-play scenario of how a leader can use      emotional intelligence to handle a crisis or conflict situation. You may      research a crisis event, such as a product recall, oil spill, or natural      disaster and create a crisis scenario.
• Next, choose 1      of the following attributes explained in the EI theory, and identify how      it plays a role in leadership during times of crisis: 
  • Self-awareness
  • Self-management
  • Social       awareness
  • Relationship       management 
• Then, write a      synopsis of 600 words of why EI is      important in leadership. Explain how the attribute you selected helped      resolve or mitigate the crisis situation you identified.
• Finally, write a      response of 600 words, on how leaders      should handle a crisis situation using emotional intelligence. Include an      explanation of the ways in which crisis situations can be averted and      managed using EI. 

Please provide APA citations and references to support your work.