Principled negotiation Step 1 - Separate the people from the problem-Communication D4
Discuss communication issues and give examples. AT LEAST 8-10 SENTENCES.
https://www.youtube.com/watch?v=lYdk1NK9-r0&t=2s
https://www.youtube.com/watch?v=MuJyDRgONls&t=1s
AN EXAMPLE....
The way we communicate differs amongst us. Understanding how to communicate with people effectively can be difficult. Some people may be more confrontational and expressive, while others can react to those negatively. It is vital to actively listen, not assume the worst, and focus on what you are trying to communicate when communicating. For example, you may be a more reserved employee who avoids confrontation.
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