Policy and Procedures

Read the “Proposed Call Center Operations Department” section of the Gail Industries Case Study.

Write a 4- to 6-page policy and procedure analysis for the proposed call center operations department within Gail Industries.

1. Analyze the risks and the impact to the organization for those risks.
2. Devise controls to mitigate the identified risks.
3. Indicate the industry standards that the company must follow for processing credit card payments.
4. Identify the types of IT audits that would be performed to minimize risk to the organization and its stakeholders.
5. Discuss the relationship between IT governance and IT audits for the success of Gail Industries.