PHD4

COMPETENCIES

433.1.1 :  Leadership Approaches

The graduate selects appropriate leadership strategies that produce best possible solutions to effect change or achieve a goal.

433.1.2 :  Culture

The graduate evaluates the influence of organizational culture on the successful completion of a specified task or project.

433.1.3 :  Communication

The graduate evaluates verbal and nonverbal message strategies for the extent to which they encourage collaborative communication and problem solving.

433.1.4 :  Engagement and Collaboration

The graduate selects appropriate strategies that foster engagement and collaboration among a variety of teams.

433.1.8 :  Conflict Management

The graduate justifies the use of specific conflict management strategies as a means of maximizing results for all relevant stakeholders.

INTRODUCTION

For this task, you will select communication strategies and leadership styles and evaluate how effective they are in managing communication, conflict, and cultural issues within an organization. Throughout your career, you will be using these leadership skills within an organization to resolve challenges that you will encounter. You will have the knowledge to apply your talent, manage people, and deliver results for the company you will work for.

SCENARIO

You have recently been hired as the manager for the Global Network Administrators Group to enhance operational functionality. Part of your team works in the U.S. office; the other part of your team works in India. The administrators in the U.S. office have been allowed to do their jobs without direct supervision. Some employees in the U.S. office do not adhere to the following company policies: Network connectivity issues should be responded to within 4 hours; resolution of network connectivity issues should occur within 24 hours; and all issues should be documented, categorized, and put into a web-accessible frequently asked questions (FAQs) document for future troubleshooting purposes.

The company network has been breached several times and runs slowly, and it is difficult to get a response from the U.S. office related to network connectivity issues. The office in India has been overloaded with requests to check connection issues at the U.S. office, making it impossible for the India office to respond in a timely fashion to the international issues for which they are responsible.

In order to enhance operational functionality, you must consider the ideas you wish to implement and formulate a strategy or approach. You must also consider the impact on the stakeholders of the business, including the shareholders, the customers, and the employees. Equally satisfying these three groups can lead to a well-balanced, successful organization.

REQUIREMENTS

Your submission must be your original work. No more than a combined total of 30% of a submission can be directly quoted or closely paraphrased from sources, even if cited correctly. Use the report provided when submitting your task as a guide.  

You must use the rubric to direct the creation of your submission because it provides detailed criteria that will be used to evaluate your work. Each requirement below may be evaluated by more than one rubric aspect. The rubric aspect titles may contain hyperlinks to relevant portions of the course.

A. Summarize a leadership style or strategic approach that is effective for influencing the desired change at Global Network Administrators Group, using examples from the scenario or external research.

B. Describe how the organizational culture at Global Network Administrators Group is impacting employee adherence to company policy. Use details from the scenario to support your claims.

C. Identify conflict management strategies or approaches that you will implement to address the conflict at Global Network Administrators Group. Use details from the scenario to justify the strategies or approaches you have selected.

D. Summarize communication strategies or approaches that Global Network Administrators Group will implement in order to foster engagement and collaboration between internal stakeholders in this scenario.

E. Acknowledge sources, using APA-formatted in-text citations and references, for content that is quoted, paraphrased, or summarized.

F. Demonstrate professional communication in the content and presentation of your submission.

RUBRIC

1. the submission summarizes a leadership style or strategic approach that is effective for influencing change at global network administrators’ group by using examples from the scenario or external research.

2. The submission describes how organizational culture impacts employee adherence to company policy and uses details from the scenario to justify the selected strategies or approaches.

3. The submission identifies conflict management strategies or approaches that will be implemented to address the conflict at global network administrators’ group and uses details from the scenario to justify the strategies or approaches selected.

4. The submission summarizes communication strategies or approaches that global network administrators’ group will implement in order to foster engagement and collaboration between internal stakeholders in the scenario.

5. The submission includes in-text citations for sources that are properly quoted, paraphrased, or summarized and a reference list that accurately identifies the author, date, title, and source location as available. Or the candidate does not use sources.

6. The submission includes in-text citations for sources that are properly quoted, paraphrased, or summarized and a reference list that accurately identifies the author, date, title, and source location as available. Or the candidate does not use sources.

7. Content reflects attention to detail, is organized, and focuses on the main ideas as prescribed in the task or chosen by the candidate. Terminology is pertinent, is used correctly, and effectively conveys the intended meaning. Mechanics, usage, and grammar promote accurate interpretation and understanding.

COMPETENCIES

433.1.1 :  Leadership Approaches

The graduate selects appropriate leadership strategies that produce best possible solutions to effect change or achieve a goal.

433.1.2 :  Culture

The graduate evaluates the influence of organizational culture on the successful completion of a specified task or project.

433.1.3 :  Communication

The graduate evaluates verbal and nonverbal message strategies for the extent to which they encourage collaborative communication and problem solving.

433.1.4 :  Engagement and Collaboration

The graduate selects appropriate strategies that foster engagement and collaboration among a variety of teams.

433.1.8 :  Conflict Management

The graduate justifies the use of specific conflict management strategies as a means of maximizing results for all relevant stakeholders.

INTRODUCTION

For this task, you will select communication strategies and leadership styles and evaluate how effective they are in managing communication, conflict, and cultural issues within an organization. Throughout your career, you will be using these leadership skills within an organization to resolve challenges that you will encounter. You will have the knowledge to apply your talent, manage people, and deliver results for the company you will work for.

SCENARIO

You have recently been hired as the manager for the Global Network Administrators Group to enhance operational functionality. Part of your team works in the U.S. office; the other part of your team works in India. The administrators in the U.S. office have been allowed to do their jobs without direct supervision. Some employees in the U.S. office do not adhere to the following company policies: Network connectivity issues should be responded to within 4 hours; resolution of network connectivity issues should occur within 24 hours; and all issues should be documented, categorized, and put into a web-accessible frequently asked questions (FAQs) document for future troubleshooting purposes.

The company network has been breached several times and runs slowly, and it is difficult to get a response from the U.S. office related to network connectivity issues. The office in India has been overloaded with requests to check connection issues at the U.S. office, making it impossible for the India office to respond in a timely fashion to the international issues for which they are responsible.

In order to enhance operational functionality, you must consider the ideas you wish to implement and formulate a strategy or approach. You must also consider the impact on the stakeholders of the business, including the shareholders, the customers, and the employees. Equally satisfying these three groups can lead to a well-balanced, successful organization.

REQUIREMENTS

Your submission must be your original work. No more than a combined total of 30% of a submission can be directly quoted or closely paraphrased from sources, even if cited correctly. Use the report provided when submitting your task as a guide.  

You must use the rubric to direct the creation of your submission because it provides detailed criteria that will be used to evaluate your work. Each requirement below may be evaluated by more than one rubric aspect. The rubric aspect titles may contain hyperlinks to relevant portions of the course.

A. Summarize a leadership style or strategic approach that is effective for influencing the desired change at Global Network Administrators Group, using examples from the scenario or external research.

B. Describe how the organizational culture at Global Network Administrators Group is impacting employee adherence to company policy. Use details from the scenario to support your claims.

C. Identify conflict management strategies or approaches that you will implement to address the conflict at Global Network Administrators Group. Use details from the scenario to justify the strategies or approaches you have selected.

D. Summarize communication strategies or approaches that Global Network Administrators Group will implement in order to foster engagement and collaboration between internal stakeholders in this scenario.

E. Acknowledge sources, using APA-formatted in-text citations and references, for content that is quoted, paraphrased, or summarized.

F. Demonstrate professional communication in the content and presentation of your submission.

RUBRIC

1. the submission summarizes a leadership style or strategic approach that is effective for influencing change at global network administrators’ group by using examples from the scenario or external research.

2. The submission describes how organizational culture impacts employee adherence to company policy and uses details from the scenario to justify the selected strategies or approaches.

3. The submission identifies conflict management strategies or approaches that will be implemented to address the conflict at global network administrators’ group and uses details from the scenario to justify the strategies or approaches selected.

4. The submission summarizes communication strategies or approaches that global network administrators’ group will implement in order to foster engagement and collaboration between internal stakeholders in the scenario.

5. The submission includes in-text citations for sources that are properly quoted, paraphrased, or summarized and a reference list that accurately identifies the author, date, title, and source location as available. Or the candidate does not use sources.

6. The submission includes in-text citations for sources that are properly quoted, paraphrased, or summarized and a reference list that accurately identifies the author, date, title, and source location as available. Or the candidate does not use sources.

7. Content reflects attention to detail, is organized, and focuses on the main ideas as prescribed in the task or chosen by the candidate. Terminology is pertinent, is used correctly, and effectively conveys the intended meaning. Mechanics, usage, and grammar promote accurate interpretation and understanding.