Personal Reflection

 Please include intro, conclusion, and headings for each bullet and all URL's used for citations

Write a 700- to 1,050-word paper describing your experience in utilizing a public service. Address the following:

1. Discuss use of a public service that required a financial transaction or payment. Describe your experience and elaborate on the efficiency of the service.
2. Describe whether social networking services were employed by the public agency. Were stakeholders active in providing comments and/or blogs about the quality of service? Did the agency reach out to you via social networking for feedback or comments?
3. Based on your experience what are some recommendations for improving either the financial, customer service, and/or social networking components of the service?