pa 1 -

Case Study: Solving Team Challenges at DocSystems Billing, Inc.

Read the DocSystems Billing case, including the briefing document and four scenes, and consider the following questions: 

1. What problems exist in this organization? 

• How do these problems differ based on the employees’ roles? 
• Why do employees object to Jim’s proposed solution? 

2.   Make a recommendation to the client about what could be done next based on the data included. 

• Summarize your observations for Jim, offer possible interpretations, and suggest an approach for next steps.