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Agency Topic 3: Agency Auspices & Authority

Summarize the auspices of your agency by stating whether your agency is public or private. Is your agency a nonprofit or proprietary?  Is your agency sectarian or nonsectarian? Why is this?  If your auspices have changed since the founding of the agency, please discuss these changes. If you received contradictory information (e.g., the agency is described as not being sectarian yet there are sectarian icons in the logo or sectarian language in the mission or goals) please discuss these nuances as well. 

Question #1: What are the sources of authority in your agency? “Authority” refers to that which gives an agency the right to do what it does—that is to carry out its mission and goals and regulates the agency (e.g., laws/legislation, regulation, license/certificate, contract, funder, and so forth).  Briefly, explain these sources of authority.

Question #2:  How do an agency's auspices and authority limit and guide what an agency does or has the "right" to do? In your agency setting, what impact could your auspices and sources of authority have on the clients? Are there any barriers that may arise within the helping process (e.g., a non-profit agency might not have adequate funding to provide a particular service, etc.)? 

Application of Reading: Synthesize the main point or key idea presented in the required readings with your agency experience.  Include how the reading(s) relate to or inform your understanding of your agency.  Some weeks may have more than one required reading.  This includes required readings only and not the terms found in the SOWK Dictionary.  Use in-text citation.  Do not use direct quotes. 

Required Reading:

Boddie, S. (2008). Faith-based agencies and social work. In T. Mizrahi, L. & Davis (Eds.), Encyclopedia of social work (pp. 169-174). Washington, DC: NASW Press.

Kirst-Ashman, K.K. & Hull Jr., J.H. (2009). The nature of organizations. Chapter 4 in Generalist Practice with Organizations and Communities (4th ed.), 118-119. Belmont, California: Brooks/Cole Cengage Learning.

Morley, J.E. (2008). Context and settings: Agency and organization in non-profit settings. In T. Mizrahi, L. & Davis (Eds.), Encyclopedia of social work (pp. 426-434). Washington, DC: NASW Press.

Poole, D.L. (2008). Voluntarism. In T. Mizrahi, L. & Davis (Eds.), Encyclopedia of social work (pp. 266-272). Washington, DC: NASW Press.

Social Work Dictionary Terms:

  • uncheckedAuthority
  • uncheckedFaith-Based Social Services
  • uncheckedNonprofit Agencies
  • uncheckedPower
  • uncheckedPrivate Practice
  • uncheckedPrivate Social Agencies
  • uncheckedPrivatization
  • uncheckedProprietary Practice
  • uncheckedProprietary Social Agencies
  • uncheckedProprietary Social Services
  • uncheckedVoluntary Associations

Application of Agency Documents: List the all resources used for agency information. May include, but not be limited to:  Documents: agency web-site, annual reports, brochures, manuals/handbooks, public legislation, and so forth. Interviews: Internship instructor, long-standing staff members, and administrative staff (taking into consideration potential limitations: e.g., longevity, memory, perspective, etc.).

Agency Topic 3: Agency Auspices & Authority

Summarize the auspices of your agency by stating whether your agency is public or private. Is your agency a nonprofit or proprietary?  Is your agency sectarian or nonsectarian? Why is this?  If your auspices have changed since the founding of the agency, please discuss these changes. If you received contradictory information (e.g., the agency is described as not being sectarian yet there are sectarian icons in the logo or sectarian language in the mission or goals) please discuss these nuances as well.

In 4-7 complete sentences to  answer the questions in the summary section above.  Be sure to follow each prompt.

Question #1: What are the sources of authority in your agency? “Authority” refers to that which gives an agency the right to do what it does—that is to carry out its mission and goals and regulates the agency (e.g., laws/legislation, regulation, license/certificate, contract, funder, and so forth).  Briefly, explain these sources of authority.


Use a bulleted list to answer the components of question #1.  Offer a brief explanation for each bulleted answer

Question #2:  How do an agency's auspices and authority limit and guide what an agency does or has the "right" to do? In your agency setting, what impact could your auspices and sources of authority have on the clients? Are there any barriers that may arise within the helping process (e.g., a non-profit agency might not have adequate funding to provide a particular service, etc.)?

Use a bulleted list to answer the components of question #2. 

Application of Reading: Synthesize the main point or key idea presented in the required readings with your agency experience.  Include how the reading(s) relate to or inform your understanding of your agency.  

Use a bulleted list to connect reading concepts to your agency experience.  Some weeks may have more than one required reading.  This includes required readings only and not the terms found in the SOWK Dictionary.  Use in-text citation.  Do not use direct quotes. 

Application of Agency Documents: List the all resources used for agency information. May include, but not be limited to:  Documents: agency web-site, annual reports, brochures, manuals/handbooks, public legislation, and so forth. Interviews: Internship instructor, long-standing staff members, and administrative staff (taking into consideration potential limitations: e.g., longevity, memory, perspective, etc.).

Use a bulleted list regarding sources of agency information.  EXAMPLE: 

  • Agency Website (include URL)
  • Procedure Manual
  • Agency interview with (List name and position of person interviewed) 

References

Agency Topic 4: Delivery of Agency Services

Summarize how clients move:

  • Into (e.g. referrals, intake, eligibility, admissions, etc.), Consider what criteria (e.g., age, diagnosis, income level, etc.) clients have to meet in order to be served. Explain how the agency acquires any necessary information to determine a client’s eligibility for agency services. 
  • Through (e.g., case management, caseload, etc.)
  • Out of (e.g., termination) the agency. 

Note: If you are placed in a large and complex agency (e.g., Elwyn, the Salvation Army, etc.), please focus your attention on the program “unit” and/or “site” to which you are assigned. 

Question #1: How generally accessible are services?  Briefly comment on the following areas of accessibility (only as relevant to your particular setting): Physical accessibility for persons with disabilities;  appearance and location of facilities (privacy, aesthetics, cleanliness, etc.); language and cultural barriers; presence of and usefulness of information posted on agency web-site; attitudes of staff (caring/skilled practitioners vs. burned-out/low-morale); and   availability of needed services.

Question #2: How is client progress monitored and assessed? How is the effectiveness or failure of the service(s) determined?  What are the implications of this?

Application of Reading:Synthesize the main point or key idea presented in the required readings with your agency experience.  Include how the reading(s) relate to or inform your understanding of your agency.  Some weeks may have more than one required reading.  This includes required readings only and not the terms found in the SOWK Dictionary.  Use in-text citation.  Do not use direct quotes. 

Required Reading:

Roberts-DeGenerro, M. (2008). Case management. In T. Mizrahi, L. & Davis (Eds.), Encyclopedia of social work (pp. 222-225). Washington, DC: NASW Press.

Schmid, H. & Hasenfeld, Y. (2008). Contracting out of social services. In T. Mizrahi, L. & Davis (Eds.), Encyclopedia of social work (pp. 454-456). Washington, DC: NASW Press.

Social Work Dictionary Terms:

  • uncheckedaccessibility of service
  • uncheckedadmissions
  • uncheckedadmissions procedures
  • unchecked“aging out”
  • uncheckedat-risk population
  • uncheckedcase finding
  • uncheckedcase management
  • uncheckedcaseload
  • uncheckedclient
  • uncheckedclient system
  • uncheckedconsumer-centered social work
  • uncheckedcontracting out
  • uncheckeddischarge planning
  • uncheckedeligibility
  • uncheckedeligibility workers
  • uncheckedfact-gathering interview
  • uncheckedgatekeeper
  • uncheckedhard-to-reach clients
  • uncheckedinformation and referral (I & R) service
  • uncheckedintake
  • uncheckedinvoluntary client
  • uncheckedmandated client
  • uncheckedoutreach
  • uncheckedpremature termination
  • uncheckedprevention
  • uncheckedrecidivism rate
  • uncheckedreferral
  • uncheckedrelapse
  • uncheckedscreening interview
  • uncheckedsocial marketing
  • uncheckedtermination
  • uncheckedvulnerable populations

Application of Agency Documents: List the all resources used for agency information. May include, but not be limited to:  Documents: agency web-site, annual reports, brochures, manuals/handbooks, public legislation, and so forth. Interviews: Internship instructor, long-standing staff members, and administrative staff (taking into consideration potential limitations: e.g., longevity, memory, perspective, etc.)

Agency Topic 4: Delivery of Agency Services

Summarize how clients move:

  • Into (e.g. referrals, intake, eligibility, admissions, etc.), Consider what criteria (e.g., age, diagnosis, income level, etc.) clients have to meet in order to be served. Explain how the agency acquires any necessary information to determine a client’s eligibility for agency services. 
  • Through (e.g., case management, caseload, etc.)
  • Out of (e.g., termination) the agency. 

Note: If you are placed in a large and complex agency (e.g., Elwyn, the Salvation Army, etc.), please focus your attention on the program “unit” and/or “site” to which you are assigned.

In 4-7 complete sentences to  answer the questions in the summary section above.  Be sure to follow each prompt.

Question #1: How generally accessible are services?  Briefly comment on the following areas of accessibility (only as relevant to your particular setting): Physical accessibility for persons with disabilities;  appearance and location of facilities (privacy, aesthetics, cleanliness, etc.); language and cultural barriers; presence of and usefulness of information posted on agency web-site; attitudes of staff (caring/skilled practitioners vs. burned-out/low-morale); and   availability of needed services.


Use a bulleted list to answer the components of question #1.  Offer a brief explanation for each bulleted answer

Question #2: How is client progress monitored and assessed? How is the effectiveness or failure of the service(s) determined?  What are the implications of this?

Use a bulleted list to answer the components of question #2. 

Application of Reading: Synthesize the main point or key idea presented in the required readings with your agency experience.  Include how the reading(s) relate to or inform your understanding of your agency.  

Use a bulleted list to connect reading concepts to your agency experience.  Some weeks may have more than one required reading.  This includes required readings only and not the terms found in the SOWK Dictionary.  Use in-text citation.  Do not use direct quotes. 

Application of Agency Documents: List the all resources used for agency information. May include, but not be limited to:  Documents: agency web-site, annual reports, brochures, manuals/handbooks, public legislation, and so forth. Interviews: Internship instructor, long-standing staff members, and administrative staff (taking into consideration potential limitations: e.g., longevity, memory, perspective, etc.).

Use a bulleted list regarding sources of agency information.  EXAMPLE: 

  • Agency Website (include URL)
  • Procedure Manual
  • Agency interview with (List name and position of person interviewed) 

References

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