Organization Leadership & Decision Making

Discussion 1 :

Review chapter 17 of the course text.
Application portfolio management (APM) represents a process of continual refinement.

In your own words discuss the various capabilities of APM.  - 250words

Discussion 2:

Review chapter 18 of the course text.
In your own words, discuss the key organizational enablers for effective demand management.  - 250 words

Case Study  1:

Read the Customer Service at Datatronics Case Study on pages 268-272 in the textbook.

Answer the Discussion Questions at the end of the Case Study. 

- 1000 words , APA format

Case Study 2:

 Read the CRM at Minitrex Case Study on pages 265-267 in the textbook.

Answer the Discussion Questions at the end of the Case Study.

- 1000 words , APA format

Textbook : 

James D. McKeen, Heather A. Smith, IT Strategy: Issues and Practices, Third Edition. Pearson, 2015, ISBN-13

978-0-13-354424-4.