Operations Management and Strategy

1. Discuss the strategic importance of layout decisions. How can a particular layout affect a company’s strategic goals? Provide some specific examples from industry. 

2. Name the five types of customer-introduced variability and discuss options that let companies offer a high level of accommodation at low cost or reduced variability without damaging the service experience. Provide your rationale and at least one source.

Required: 250 words each question & references.