Operational Excellence

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Based on your readings in this course and research on the Internet and other sources, identify and discuss at least two trends or best practices related to key concepts and principles of operational excellence in any field of human endeavor. Use your own words and give credit to any sources referenced in your submission. 


APA format - 500 words


The course textbooks are:


Bourgeous, D., Smith, J., Wang. S., Mortati, J. (2019). Information Systems for Business and Beyond. Retrieved from https://opentextbook.site/informationsystems2019/.


Langer, A. M. (2018). Information Technology and Organizational Learning. 3rd edition. Taylor & Francis Group, LLC. ISBN: 978-1-138-23858-9

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