Office management

Syllabus for BMGT1325

Office Management

Course Description

A. Systems, procedures, and practices related to organizing and planning office work, supervising employee performance, and exercising leadership skills.

B. BMGT 1325 is a required course in the Business Management degree and certificate programs.

C. This course is occupationally related and serves as preparation for a career in general business management.

D. Prerequisites: None

Learning Outcomes

Upon successful completion of this Office Management course, you will be able to

1. Identify the skills and competencies of an office manager.

2. Describe different forms of organizations.

3. Develop effective processes for office operations.

4. Define concepts of office management.

The following SCANS competencies and foundation skills will be covered in this course:

1. Competencies:

a. Resources

(1) Time (C1)

b. Interpersonal Skills

(1) Acquires/uses (C5)

(2) Organizes/maintains (C6) (3) Interprets/communicates (C7)

c. Information

(1) Acquires/uses (C5) (2) Monitors/Corrects (C6) (3) Interprets/Communication (C7)

d. Systems

(1) Understands (C5) (2) Organizes/maintains (C6) (3) Interprets/communicates (C7)

2. Foundation Skills:

a. Basic Skills

(1) Reading (F1) (2) Writing (F2) (3) Listening (F4) (4) Speaking (F5)

b. Thinking Skills

(1) Creative Thinking (F1) (2) Decision Making (F2) (3) Problem Solving (F3)

c. Personal Qualities

(1) Responsibilities (F1) (2) Self-esteem (F2) (3) Sociability (F3) (4) Self-management (F4) (5) Integrity/honesty (F5)

Course Materials

Stulz, K., Shumack, K., Fulton-Calkins, P. Procedures & Theory Administrative Professionals, 7th Edition, Cengage. The access code is not required.

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This is a self-paced course; however, you must complete the two mandatory assignments and then follow the milestone (checkpoints) course outline (schedule). The length of time to reach each milestone will depend on the length of the course.

Assignments completed by the milestone are eligible for full credit. Assignments completed within one week (seven calendar days) after the milestone will receive a 10% penalty. Assignments will NOT be accepted after the penalty week. 

You must complete the two assignments: course procedures test and student introductions which are due by TUESDAY, FEBRUARY 18th at 11:59pm in order to remain in the course. 

IMPORTANT KEY POINT: The required assignments MUST be completed, that is your syllabus quiz and student introduction. If you do not complete these assignments by TUESDAY, FEBRUARY 18th by 11:59pm, I am required to report you as unattended and you will be removed from the course the next day WEDNESDAY, FEBRUARY 19th first thing in the morning. After that I CANNOT add you back into the course. I CANNOT drop you due to unforeseen circumstances at any time during the course, you as the student have to withdrawal from the class. IMPORTANT: if you complete the two assignments and decide not to do the remainder of the assignments you will receive a letter grade at the end of the course whether you did the remainder of the work or not.

The class begins on MONDAY, FEBUARY 10  and ends on FRIDAY, APRIL 11, 2024. Please use BUSI-1325-TD004 with all correspondence regarding this course.

Course Content

This table lists chapters/topics covered and major assignments.

Schedule of Assignments
Lesson	Chapter(s)	Assignments	Due Date
1	Chapter 1: The Workplace - Constantly Changing Chapter 2: Your Professional Image Chapter 3: Workplace Teams	Course Procedures Quiz Student Introduction Discussion Board #1 Chapter 3, #7 “Conflict Resolution” Quizzes Chapters 1-3	02/18 02/23
2	Chapter 4: Self-Management Chapter 5: Ethical Theories and Behaviors Chapter 6: Leadership Chapter 7: Customer Service	Discussion Board #2 Chapter 7, #9 “Difficult Situation Case Study #1 Chapter 4, #6 “Setting Priorities” Quizzes Chapters 4-7	02/23
Exam 1 (Chapters 1-7)	02/23
MILESTONE (check point) #1 – All above assignments (Lesson 1& 2)	02/23 10% Penalty (02/24-03/02)
3	Chapter 8: Written Communication Chapter 9: Verbal Communication and Presentations Chapter 10: Global Communication-Technology and Etiquette	Quizzes Chapters 8-10	03/09
4	Chapter 11: Managing Records Chapter 12: Managing Electronic Records Chapter 13: Personal Finance and Investment Strategies	Case Study #2 Chapter 12 #8 “Confidential Information” Quizzes Chapters 11-13	03/09
Exam 2 (Chapters 8-13)	03/09
MILESTONE (check point) #2– All above assignments (Lesson 3 & 4)	03/09 10% Penalty (03/10-03/16)
5	Chapter 14: Meeting and Event Planning Chapter 15: Travel Arrangements Chapter 17: Job Search and Advancement	Discussion Board #3 Chapter 14 #9 “Sticking to the Agenda” Quizzes Chapters 14-15, & 17	04/11
Final Exam (Chapters 1-15 & 17)	04/11

*Due Dates or Recommended Due Dates are provided by your instructor.

Course Exams
Exam	Chapters Covered	References	Time Limit	Due Date
Exam 1	1-7	Allowed	60 min	02/23
Exam 2	8-13	Allowed	60 min	03/09
Final Exam	1-15 & 17	Allowed	60 min	04/11

**Dates Available are provided by your instructor.

Grade Components
Component	Possible Points
Student Introduction	45 points
Course Procedures Test	45 points
Quizzes (16 @ 10 points ea.)	160 points
Discussion Board (3 @ 75 points ea.)	225 points
Case Studies (2 @ 75 points ea.)	150 points
Exams (3 @ 125 points ea.)	375 points
Total	1000 points

Course Grade Calculation
Grade	A	B	C	D	F
Points	900-1000	800-899	700-799	600-699	0-599

Academic Misconduct Policy/Withdrawal Policy/IP/other CTC policies, procedures, and services—Refer to Student Resources on Blackboard Institution Page. Please remember to submit an optional course/faculty evaluation at the end of each course.

Your instructor will provide detailed information and instructions about your course, such as, but not limited to, those items listed below:

1. Announcements—Announcements are accessed by selecting the Announcements tab above.

2. Delivery and Terms—CTC offers several delivery modes and start dates. Your instructor will specify whether your course is self-paced, not self-paced, blended, face-to-face, or other. Refer to Courses at https://online.ctcd.edu/course_info.cfm for descriptions and technical requirements.

3. Assignments and Course Schedule—It’s important to keep up to date with due dates, assignments, and other aspects of your course. Check the Calendar, Discussions, and Messages tabs often.

4. Preferred Method of Communication—Your instructor may have a preferred method of communication with him/her. Often it’s by messages because they stay within Blackboard and are not attached to a particular email address.

Using Artificial Intelligence (AI) and Generative AI tools without instructor approval violates the CTC academic integrity policy.

The use of AI-based tools, such as ChatGPT to complete any course submission is not permissible unless specifically allowed by your instructor. Instructor-approved usage of AI-based tools on any assignment will require usage transparency. Transparency is obtained by clearly marking "AI output,” including the specific tool(s) used, and listing the text of your query/prompts used. For example, if you use ChatGPT-3, you must cite "ChatGPT-3. (YYYY, Month DD of query). "Text of your query/prompt." Generated using OpenAI. https://chat.openai.com/.”

Please be aware that material generated by these programs may be inaccurate, incomplete, or otherwise insignificant. Use your best judgment when including it in your work. 

Any plagiarism or other cheating will be addressed using the CTC Academic Integrity Policy.

DISCUSSION BOARDSTop of Form

Initial Post:

· To start your initial post, you will create a new thread.

· Post initial post in reply, do not add a file.

· Make certain that you have answered ALL parts of the question completely.

· Your post MUST be a minimum of 300 words in length.

· Your post MUST reference the textbook, meaning you have to support your opinion with what you read in that chapter to solidify your point of view and use an in-text reference to the chapter.

· Do NOT copy and paste direct quotes as your reference.

· When citing (which is required), you MUST use MLA format for in-text citations and include a Works Cited at the end.

· Please use standard English with proper grammar, punctuation, spelling, and complete sentences in a paragraph format in your post

· REFRAIN from attaching your post via a Word document.

Reply Guidelines:

· You MUST reply to at least three of your classmates’ posts and answer questions that your fellow classmates may post.

· Type the name of the other student upon whose post you are commenting. For example, “Helen, you’re correct about the entrepreneurs giving back to the community. The entrepreneurs contributing 3% of the net profit helped the community’s efforts to establish an afternoon program for latchkey children…....”

· You must provide meaningful and detailed response posts that introduces new ideas, concepts, theories, models and examples in order to build on your classmates' posts.

· Your replies MUST have a minimum of 200-word count each.

· If you do not reply to a total of three classmates, you will receive a 0. There is no partial credit for discussion boards .

· That means if you only post your initial post, initial post and one response, or initial post and two responses you will receive a 0, because the assignment is not completed, it MUST have three responses to be graded.

· Each reply should be substantive and apply critical thinking.

· That means you MUST go beyond a courtesy response of “great post” or “nice job” to stimulate additional dialog and discussion. Reply messages such as “I agree” or “I disagree” do not count.

· If possible, you should select a post that has not been reviewed.

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