objectives
organization: airbnb
2 years ago
20
Introduction.docx
Clientproposal.pptx
Introduction.docx
Introduction
This assessment is worth 20 points of your overall grade.
In this assignment you will take what you have learned about your organization’s social media presence and combine it with your knowledge of social media objectives and metrics in order to propose some elements of a social media campaign.
The purpose of this assignment is to show that you are learning about the relationship between platform and audience, have a sense of how to write clear and measurable objectives, and that you can identify the appropriate measurements for a campaign.
You will submit your proposed objectives and measurements in the form of a 2-5 page paper that will be submitted via the Assignments link on course site. Select the link above to submit the assessment.
Directions
Produce a 2-5 page paper in which you:
· Review the mission and activities of your client (specifically the activities you will focus on in your final campaign plan/strategy).
· Identify four possible social media SMART objectives for your client.
· Justify each objective through attention to the organization’s business goals, their desired target audiences, and the characteristics of specific social media platforms.
· Identify a metric that can be used to assess the success of a social media campaign designed to accomplish the objective.
This paper should be organized into two parts. In Part I you should briefly review the nature of your client’s mission and activities. If you have narrowed the focus of the social media work you’ll be focused on, describe that here. For example, if I chose Johns Hopkins University as my client in Assignment 1, and decided to focus on recruiting MBA students, I might now narrow to focus only on professionals who are working from home during the pandemic. I could also choose to narrow my focus enrolling only new students, and you can see that my outcome here is really targeting enrollment as a measurement.
In Part II you should identify your proposed social media objectives, justifications and measurements. Let's try using another example - what if we were working for the JHU Undergraduate Admissions office? Here is an abbreviated example:
· Objective: to increase the number of new leads from Facebook by 10% by December 2019
· Business Outcome: Lead generation of potential first-year students
· Justification: JHU Undergrad Admissions cannot succeed unless it continues (and increases) the number of qualified applicants in its freshman application pool every year. Enrollment research shows that students who get connected to a campus before the end of their sophomore year of high school are more likely to attend that campus than campuses they learn about later in their college career. Research also shows that parents who connect with a college early in a child’s high school career are more likely to recommend that college to their child. Parents with high-school aged kids spend a lot of time on Facebook.
· Measurement: Personal information (email addresses) collected through social media.
Presentation Details
Your paper should be typed and double-spaced. You can choose your font, margins, and other stylistic elements, however please be sure that the font is at least 10 point in size and that margins are at least 1.5”. Please be sure to include your name and the assignment title in the header or at the top of each page, along with the page number (for instance, “Leek, Objs/Meas, p. 4”). You do not have to have a cover page or abstract for this assignment. You should include a references page, in APA format, if you cite course material.
Review the scoring details below to understand how your submission will be evaluated.
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Clientproposal.pptx
Organization Details
Name: Airbnb
Website: https://zh.airbnb.com/?_set_bev_on_new_domain=1708968358_MTgwM2JmM2MxMzYz
Primary mission: “Create a global community where individuals can feel a sense of belonging no matter where they are”
Organization Structure: a sort of flat organizational structure
Reason Why I choose this organization
Airbnb is the widely known web platform that empowers cruise shippers and hosts who want to make a living by offering accommodation. Airbnb functions via the official webpage, there travelers can publish their properties for a limited period of time to produce exclusive and cozy accommodations for everyone around the world. People may look for a motivation that may not be personal even though they may have never interacted with the organization. I chose Airbnb for it has brought about changes in the travel industry. Airbnb is the company that has disrupted the way people make and book lodgings. Through a friendly interface, unmatched listings, and lots of wide-ranging listings, Airbnb has become the best site for people who desire non-conventional and budget-friendly places to stay. In turn, hosts make money from their properties
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Business Goals
Key Goal: “To create a world where anyone can belong anywhere”
Increase hosts and guests globally
Promote unique experiences
Encourage property listings and bookings
Enhance community engagement
Airbnb primary goals of business are on making a global network by attracting of hosts and guest into its platform. The firm pays particular attention to the increasing of the number of its users by making the browse for outstanding travel themes peculiarly simple, encouraging the listings of properties and fostering bookings (Andreu et al., 2020). Crafting this slogan gives special weight to diversity of services and encourages people of all tastes to visit Airbnb. And simultaneously, the organization should focus on strengthening community involvement, which will be beneficial in terms of fostering connections between the users. Through use of this mixed, or multifaceted, approach, airbnb is trying to achieve its goal of providing a single platform which facilitates transactions by hosting of guests and guests feeling like they are a part of a harmonious community .
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Social/Digital Platforms
Airbnb employ a number of different social media and digital platforms as part of the strategic approach aimed at promoting their web presence and connection to a diverse audience. On Facebook the business is set to showcase the brand, share captive moments of travel and develop strong community relationships. Twitter becomes a means of accessing instant information, service discussions and for sharing news. Instagram tool is chosen to showcase attractive hostels and post flashbacks of remarkable travels. Through LinkedIn corporations can share business-related updates and introduce joint projects as well as latest personnel openings. YouTube brings individuals to share and make travel topics, make travel video guides and make promotional videos for tourism, it provides a multimedia way to connect with the audience through various digital channels.
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YouTube
Brand promotion
Storytelling through travel experiences
Community engagement through comments and shares
Utilize Facebook groups for targeted communication
Run targeted ad campaigns to reach potential hosts and guests
On Facebook, the specific platform strategies were created with the main target is to share exciting travel stories as part of the brand promotion. Community engagement is our key goal, which we achieve by means of social media interaction, inviting our audience to comment and share info to develop a common foundation. Furthermore, Facebook Groups could be used to provide custom media contact channels for specific demographics and topics. In order to reach the host and the guests we implement the strategic ad campaigns, the targeted placements together with the geography and interest targeting increases the exposure of our brand (Glusac, 2020). Our techniques will increase Airbnb's presence on Facebook and this bringing users into the conversation and raising not only community interaction, but also visitor numbers.
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Real-time updates on promotions and events
Responsive customer service
Engage with followers through polls and questions
Retweet user-generated content
Participate in relevant trending topics
Our Twitter strategies emphasize real-time involvement and reaction. We notify followers on deals and events so they know about the current products. We prioritize fast response to consumer queries and direct audience connection. We use polls and questions to get followers involved in building our community. Retweeting community contributions and applauding their experiences shows the significance of user-generated content. We also engage in trending issues to link our brand with current discussions and create our Twitter presence as a dynamic and responsive travel and hospitality company.
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Showcase unique accommodations through high-quality photos
Feature user-generated content with proper credits
Utilize Instagram Stories for behind-the-scenes content
Host Instagram Live sessions with hosts and travelers
Use hashtags to increase discoverability
Instagram strategies emphasize visually appealing content and interactive interaction. Our high-quality images reflect the variety of our Airbnb homes, producing an attractive feed. User-generated content celebrates actual experiences and credits creators. Instagram Stories allow for more intimate and engaging behind-the-scenes information. Instagram Live sessions allow hosts and tourists to communicate directly (Glusac, 2020). Relevant hashtags help our content reach more people and foster community involvement around similar interests. These strategies create a vibrant and attractive Instagram presence, underscoring Airbnb's dedication to customized travel.
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Share business updates and partnerships
Showcase career opportunities and company culture
Engage with industry professionals and potential hosts
Utilize LinkedIn Groups for networking and discussions
Highlight community impact initiatives
A sync's LinkedIn platform strategies will focus on a more professional and community-centered presence. We are in a continuous process of sharing of business updates, and we also showcase our partnerships which link us strategically to this process, keeping our network informed about Airbnb's corporate developments. Besides focusing on career prospects, we also depict how our firm’s culture looks like for those who work here, providing a very transparent view of the environment where we work. The platform's involvement of industry associates and future partners ensures ongoing interactions that are based on meaningful connections and partnerships (Jiao & Bai, 2020). LinkedIn Groups function as hubs for networking and for processing within the locality. It simplifies talking about those locally concerning issues. Also, we highlight our social initiative projects, making it clear that we are not only striving to become sustainable but also working towards positive impact and a greener future. The tools that we select are meant to create trust for a body focused on Airbnb being a respected and community-focused entity within the professional arena on LinkedIn.
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YouTube
Produce high-quality video content showcasing host stories
Create travel guides for different destinations
Collaborate with influencers for video content
Host live Q&A sessions with hosts and travelers
Optimize videos for search with relevant keywords
Our YouTube methods exploit the platform's visual and narrative possibilities. We create engaging host tales in high-quality videos to give viewers a personal and immersive Airbnb experience. Creating destination-specific travel guides makes our material more useful for varied travel interests. Influencer collaborations create dynamic and engaging videos. Live host-traveler Q&A build community. We use keywords to improve our YouTube videos for search and attract a wide audience. These techniques aim to make Airbnb a visually appealing and useful source for inspirational travel tales and practical instructions.
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Publics/Consumers
Diverse target audience
Hosts, guests, and travel community
Potential hosts and travelers
Community-driven engagement
Focus on inclusivity and cultural exchange
Airbnb serves a demographic that is not specific and includes hosts, guests, and the travel community at large. Matched for its own host and guest is a major advantage offered by the platform for the host who is already there and travelers who want to enter the platform as well as for new participants. The organization runs a community-focused engagement strategy, which in its core encourages mutual respect and the interchange of different cultures (Adamiak, 2022). While Airbnb aims to develop a space where the range of excursions and lodging are taken into consideration, the platform ultimately aims to invite individuals from diversity backgrounds and empower them in having the indispensable cultural exchange. An interesting element of Airbnb is that they strive to create a more diverse and a community based experience. Although they provide lodging similar to your hotel, we thrive to create a network in which you can easily interact with people with a different background or a different point of view.
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Storytelling/Messaging
Belong Anywhere: Sense of belonging worldwide
Diversity and Inclusion: Highlighting varied accommodations
Community Impact: Positive local economic effects
Personalized Experiences: Tailored travel experiences
User-generated Content: Encourage sharing stories
Airbnb's storytelling and messaging lean on some themes which are important to the audience. The main idea of the "Belong Anywhere" storyline is about the world connection and as the Airbnb platform can be a worldwide alternative of lodging and help to create the idea of being at home no matter where you are. Diversity and inclusion are focused on creating an environment that welcomes and promotes a variety of hues, shades and visual inclusions of those still evolving, making everyone feel part of the process. Community empowerment also plays a central role with local job creation and income generation attributed to hosts, guests as well as local businesses. Airbnb also promotes personalization travel; the goal is tailored travel experiences, more than accommodations as the standard prescribes. User-generated content is definitely welcomed. This technique not only enhances the brands personality as an enabler of exclusive relationship but also one that is visitor distinctive journeys.
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Influencers
Collaborations with influencers
Travel bloggers, content creators
Instagram, YouTube, and other platforms
Airbnb uses its brand traction to gain equity and visibility in the digital space with immense audience reach in association with the influencers. The business aims to partner with travel bloggers and content creators, and on top of that, it utilizes platforms like Instagram, YouTube and others to exhibit what makes the homestay experience more exciting and memorable. Such ambassadors are highly involved in the planning of the scope and campaigns, with the common purpose of portraying the diversity of Airbnb (Adamiak, 2022). Teamwork with influencers is a way for Airbnb to escalate its social media presence, benefiting from their followers by imparting the trust into their brand to endorse the platform. Through the joint undertakings, Airbnb proves to be a rich and genuine resource, succeeding in bringing its customers and the entire travel community worldwide closer, thus sparking interest and engagement within them.
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Recent Campaigns/Engagement
"Host Month" campaign
Encouraging new hosts
Testimonials and behind-the-scenes content
Promotional offers for hosts
Community engagement initiatives
Airbnb's new 'Host Month' campaign targets relatively new hosts to the platform to join the Airbnb family. This is a shrill momentum of the company to grow the number of its host partners. The campaign uses testimonials and behind-the-scenes content as its main lever in delivering an authentic host life experience to the audience. Airbnb often use promotional offers as incentives, which may involve financial rewards both for the hosts and other continuing property owners. These programs will be supported by the ongoing community engagement campaigns, drawing attention to overall correctness of the system as an inclusive and collaborative platform (Zervas et al., 2021). Airbnb creates robust marketing tactics with promotional incentives as the core ones, real-life stories, and community engagement so that not only could new hosts be attracted to the community but also the feeling of belonging and shared interests be cultivated among hosts and customers, which the Airbnb community would be the ultimate beneficiaries.
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Industry/Competitor Observations
Competitors: Booking.com, Expedia
Differentiation through community-driven approach
Emphasis on unique accommodations and local experiences
Contrast with standardized hotel stays
Highlighting diverse and personalized offerings
As an app placed in the hospitality industry, Airbnb separates itself from the competition by differentiating its service through community-building. Marriott, Booking.com, and Expedia, Airbnb's competitors, are given to regular hotel lodgings, but Airbnb is known for providing hostels and local experiences. This differentiated strategic stance of Airbnb as an online platform above traditional hotels which find a place in the growing trend of experiential travel as it offers unique and customized accommodations to its customers. Airbnb, through this strategy of differentiating their listings, using the custom element of their bookings, and fostering community relationships, makes a difference in the marketplace which travelers look up to get meaningful and personal experiences, this is a key element that makes the company stand out from the conventional competitors working on bed space hosting.
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References
Adamiak, C. (2022). Current state and development of Airbnb accommodation offer in 167 countries. Current Issues in Tourism, 25(19), 3131-3149. https://www.tandfonline.com/doi/abs/10.1080/13683500.2019.1696758
Anwar, U. (2023, September 5). Airbnb “belong anywhere.” LinkedIn. https://www.linkedin.com/pulse/airbnb-belong-anywhere-uzair-anwar/
Glusac, E. (2020). The Future of Airbnb. International New York Times, NA-NA. https://go.gale.com/ps/i.do?id=GALE%7CA636486863&sid=googleScholar&v=2.1&it=r&linkaccess=abs&issn=22699740&p=AONE&sw=w
Zervas, G., Proserpio, D., & Byers, J. W. (2021). A first look at online reputation on Airbnb, where every stay is above average. Marketing Letters, 32, 1-16. https://link.springer.com/article/10.1007/s11002-020-09546-4
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